Refund Policy

Effective Date: December 15, 2023

Thank you for shopping at PetsBuddy.Store, operated by SMART BUYERS OUTLET INC. We appreciate your business and want to ensure your satisfaction with every purchase. Please read the following carefully to understand our refund policy:

1. Returns and Refunds

1.1. We offer a 30 days return policy. If your product is not to your satisfaction, you may return it within 30 days from the date of purchase.

1.2. To be eligible for a return, your item must be unused, in the same condition as received, and in the original packaging.

2. Refund Process

2.1. To initiate a return, please contact our customer service at Provide your order number, details of the item(s) being returned, and the reason for the return.

2.2. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

2.3. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10-15 business days.

3. Non-Refundable Items

3.1. Certain items are non-refundable, including all the accessories.

4. Late or Missing Refunds

4.1. If you haven't received a refund after the specified period, please check your bank account or contact your credit card company. It may take some time before your refund is officially posted.

4.2. If you've done all of this and still have not received your refund, please contact us at

5. Exchanges

5.1. We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at

6. Shipping Costs

6.1. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

7. Contact Us

7.1. If you have any questions about our Refund Policy, please contact us at [your contact information].

Copyright Notice

This Refund Policy is the copyrighted property of SMART BUYERS OUTLET INC. Unauthorized use or reproduction without permission is prohibited.

We will not issue a full refund to you if you have provided us an insufficient Shipping Information after Checkout, so please double check before placing an order. We are unable to cancel orders after 12 hours of placing an order, we are currently making sure all orders are processed right away so please double check everything before placing an order.

As an online store, we have the right to request photos or videos if you have a damaged or broken product, this is by no means an implication of any kind of distrust towards the customer, but this is purely for product quality assurance and control as we provide these date towards our suppliers in order to improve service to our customers.